Reward & Redemption Policy

Last updated: June 7, 2026

Effective Date: 01/04/2026

At Bonix Games Software, a digital product brand within the Zodray Technologies ecosystem and published/operated through Zodray Media, we may provide users with promotional rewards, coins, points, gems, stars, vouchers, coupons, or similar in-app units through our apps, websites, games, offerwall features, survey features, referral programs, advertising experiences, and related digital services.

This Reward & Redemption Policy explains how rewards may be earned, verified, processed, delayed, rejected, reversed, or cancelled based on app rules, campaign conditions, partner approvals, fraud-prevention checks, technical status, and compliance requirements.


1. Nature of Rewards

Rewards provided through our services are promotional, loyalty-based, engagement-based, or partner-sponsored benefits.

Rewards may be earned through eligible activities such as:

  • Playing games
  • Completing quizzes
  • Watching eligible videos
  • Completing tasks
  • Participating in surveys
  • Completing offerwall activities
  • Joining promotional campaigns
  • Referring genuine users
  • Completing daily missions or challenges
  • Participating in other approved app activities

Rewards are not salary, employment income, investment returns, financial products, deposits, loans, credit, or guaranteed earnings.


2. Coins, Points and Promotional Units

Our apps may use coins, points, gems, stars, wallet balance, coupons, vouchers, or similar promotional units.

These units:

  • Are not legal currency
  • Are not bank money
  • Are not deposits
  • Are not stored-value money
  • Are not financial assets
  • Are not guaranteed income
  • Have no independent cash value outside the app
  • Can only be used or redeemed according to app rules
  • May be subject to limits, verification, expiry, rejection, reversal, or cancellation

Bonix Games Software may modify reward values, conversion rates, minimum redemption limits, task availability, daily limits, redemption options, or promotional features at any time.


3. Reward Eligibility

Users may become eligible for rewards only after completing valid activities according to the rules shown in the relevant app, campaign, offer, survey, or promotional feature.

Reward eligibility may depend on:

  • Account status
  • User location
  • App version
  • Device eligibility
  • Campaign availability
  • Partner approval
  • Task completion status
  • Survey qualification
  • Offerwall validation
  • Ad availability
  • Fraud-prevention checks
  • Verification or KYC status
  • Compliance with app rules and platform policies

Completing an activity does not automatically guarantee reward approval if the activity is invalid, rejected, reversed, suspicious, incomplete, duplicated, or non-compliant.


4. No Guaranteed Rewards or Earnings

We do not guarantee that every user will receive rewards, earn a specific amount, or qualify for every task, offer, survey, campaign, or redemption option.

Reward availability may vary depending on:

  • Country or region
  • Advertiser targeting
  • Partner campaign rules
  • Survey qualification criteria
  • Offer availability
  • Ad network availability
  • Daily limits
  • User activity quality
  • Account risk level
  • Technical availability
  • Business or compliance requirements

Rewards may be changed, paused, reduced, removed, or discontinued at any time.


5. Redemption Eligibility

Users may request redemption only after meeting all applicable conditions.

These conditions may include:

  • Minimum balance requirement
  • Valid and active account
  • Genuine activity history
  • Successful task or campaign validation
  • No suspicious or prohibited activity
  • Correct redemption details
  • Required verification or KYC completion
  • Partner approval, where applicable
  • Compliance with our Terms, Privacy Policy, Anti-Fraud Policy, and app rules

If any condition is not satisfied, a redemption request may be delayed, held, rejected, reversed, or cancelled.


6. Redemption Methods

Available redemption methods may vary by app, country, campaign, user eligibility, business rules, and partner availability.

Redemption methods may include vouchers, gift cards, coupons, recharge options, UPI, PayPal, or other supported reward options where available.

Not all redemption methods are available to all users. Bonix Games Software may add, remove, pause, limit, or modify redemption methods at any time.


7. Redemption Processing Time

Redemption processing time may vary based on:

  • Payment or voucher method
  • User verification status
  • Fraud review
  • Partner validation
  • Tax or compliance checks
  • Technical processing
  • Public holidays
  • Payment provider delay
  • Voucher provider delay
  • Internal review requirements

Any processing time shown in the app is an estimated timeline only and does not guarantee final settlement within a fixed period.


8. Reward Hold, Delay or Manual Review

A reward or redemption request may be placed on hold or under manual review if our system detects risk, mismatch, unusual activity, or incomplete verification.

Manual review may include checking:

  • Account history
  • Task completion logs
  • Referral activity
  • Device and network signals
  • Offerwall or survey validation
  • Ad and engagement activity
  • Redemption details
  • Partner approval or rejection status
  • Fraud-prevention signals
  • Tax or compliance requirements

Manual review does not guarantee reward approval.


9. Reward Rejection, Reversal or Cancellation

We may reject, reverse, cancel, reduce, or remove rewards in situations including, but not limited to:

  • Task not completed properly
  • Offerwall partner rejects or reverses the conversion
  • Survey partner marks the response invalid
  • Advertiser rejects or reverses the activity
  • Duplicate or repeated activity
  • Fake account or duplicate account detected
  • VPN, proxy, emulator, rooted device, modified app, or automation abuse detected
  • Invalid ad activity detected
  • Referral abuse detected
  • False or mismatched payment details
  • Failed verification or KYC
  • Technical error or duplicate reward credit
  • Violation of app rules or platform policies
  • Fraud or suspicious activity detected

If a reward is credited due to error, bug, duplicate event, system delay, or incorrect calculation, we may correct, reverse, or remove the affected reward or balance.


10. Partner-Based Rewards

Some rewards depend on third-party partners such as offerwall providers, survey platforms, advertisers, ad networks, attribution providers, voucher providers, or promotional campaign partners.

Partner-based rewards may be approved, delayed, rejected, reversed, or modified by the relevant partner according to their own validation systems and campaign rules.

If a partner rejects or reverses a conversion, the related user reward may also be rejected, reversed, delayed, or cancelled.

We are not responsible for partner-side campaign expiry, no-fill, disqualification, tracking failure caused by user-side issues, advertiser reversal, survey rejection, offer rejection, or third-party technical problems.


11. Verification, KYC and Tax Requirements

For certain redemption requests, high-value rewards, repeated redemptions, suspicious activity, payment mismatch, partner requirements, legal requirements, tax requirements, or fraud-prevention purposes, we may request additional verification or KYC.

Verification may include:

  • Mobile number verification
  • Email verification
  • User ID confirmation
  • Payment or voucher detail verification
  • Identity verification
  • PAN or tax-related information, where applicable
  • Additional details required for compliance or fraud prevention

Where required by law, we may collect tax information, deduct or withhold applicable tax, maintain records, or report relevant transactions.

Failure to complete required verification may result in redemption delay, hold, rejection, or cancellation.


12. Incorrect Redemption Details

Users are responsible for providing accurate redemption details.

We are not responsible for failed, delayed, lost, incorrect, or misdirected rewards caused by:

  • Wrong UPI ID
  • Wrong email address
  • Wrong PayPal ID
  • Wrong mobile number
  • Invalid voucher details
  • Inactive account details
  • Typing mistakes
  • Payment account mismatch
  • User-submitted incorrect information

Once a reward is processed using details provided by the user, it may not be reversible.


13. Expiry and Inactivity

Rewards, coins, points, gems, stars, wallet balance, coupons, vouchers, or promotional units may expire or become unavailable due to inactivity, campaign expiry, app rules, partner rules, account suspension, or business requirements.

We may apply expiry rules, inactivity rules, daily limits, monthly limits, or campaign-specific limits to maintain platform fairness and security.


14. Account Suspension and Reward Impact

If a user account is suspended, restricted, terminated, or placed under review, access to rewards, pending redemptions, coins, points, gems, stars, wallet balance, referrals, rank benefits, or promotional units may be restricted, held, cancelled, or permanently removed.

Users who violate our Terms, Anti-Fraud Policy, KYC Policy, or app rules may lose eligibility for current and future rewards.


15. Refunds and Promotional Rewards

Most rewards offered through our services are promotional, engagement-based, partner-sponsored, or advertising-supported.

Promotional rewards are generally not refundable, exchangeable, transferable, or guaranteed once rejected, expired, reversed, cancelled, or invalidated.

If any paid product, subscription, in-app purchase, or paid digital service is introduced, refund eligibility will depend on the relevant app store policy, payment gateway policy, consumer law, usage status, and refund request timeline.


16. User Responsibility

Users are responsible for:

  • Using only a genuine account
  • Providing accurate account and redemption details
  • Completing tasks honestly
  • Following app rules and campaign rules
  • Avoiding fraud, abuse, automation, VPN/proxy misuse, fake referrals, invalid ad activity, or offer manipulation
  • Completing verification when required
  • Checking redemption details before submission
  • Understanding that rewards are promotional and subject to validation

Misuse may result in reward cancellation, account restriction, suspension, or permanent termination.


17. Policy Updates

Bonix Games Software may update this Reward & Redemption Policy from time to time due to changes in app features, reward systems, partner requirements, tax rules, legal requirements, fraud-prevention practices, platform policies, or business operations.

Updated versions may be made available through our website, app, or other official channels. Continued use of our services means you accept the updated policy.


18. Contact

For reward, redemption, verification, legal, privacy, or support-related queries, contact us at:

Bonix Games Software

A digital product brand within the Zodray Technologies ecosystem

Published and operated through Zodray Media

Website: https://bonixgames.com/

Email: legal@bonixgames.com

Address: 12th Floor, Manicasadona, New Town, Action Area IIF/04, North 24 Parganas, West Bengal 700161, India